Sponsorlu\u011funu BiggLoyalty taraf\u0131ndan yap\u0131lan zirvemiz, m\u00fc\u015fteri deneyimi profesyonellerinin yo\u011fun kat\u0131l\u0131m\u0131 ile online olarak ger\u00e7ekle\u015fti.<\/p>\n\n\n\n
Dr. Zeki Y\u00fcksekbilgili\u2019nin MC olarak g\u00f6rev alaca\u011f\u0131 zirvede Adem Yekeler (PETROL OF\u0130S\u0130 – Head Of Customer Management), Asl\u0131han Cengiz (A101 – Head of CRM), Atasun Ka\u015fba\u015f (PENT\u0130 – CRM & Customer Experience Manager), B\u00fclent Velio\u011flu (LC Waikiki – CX Director), Enis Karsl\u0131o\u011flu (BIGGLOYALTY, CEO), Erbil Topg\u00fcl (SAMSUNG – Head Of Customer Serv\u0131ce), Funda F\u0131rat (C\u0130CEKSEPET\u0130.COM – Customer Exper\u0131ence Director), G\u00f6khan \u00c7akmak (CARREFOURSA – Head Of Customer Exper\u0131ence), G\u00f6khan Kaya (KANTAR – Customer Exper\u0131ence Consulting Director), Murat Tacer (BTCTURK – Director, Customer Experience & Operations), \u00d6. Peren Pelis Esin (INNOVATION, STRATEGY, Consumer & Market Insight Professional), Selamet Bostan (AYAYDIN-MIROGLIO – CRM and Campaign Vice President), Sinem Y\u00fcksel (TURKCELL – Customer Experience Director) ve \u015eule \u00c7al\u0131\u015fkan (D&R – Market\u0131ng And CRM Director) konu\u015fmac\u0131 olarak zirvede payla\u015f\u0131mda bulundurlar.<\/p>\n\n\n\n M\u00fc\u015fteri deneyimi (CX), bir i\u015fletmenin pazarlama, sat\u0131\u015f, m\u00fc\u015fteri hizmetleri ve bunlarla ilgili her noktada m\u00fc\u015fterilerinin sat\u0131n alma yolculu\u011funun her a\u015famas\u0131nda onlarla etkile\u015fim kurma \u015feklini ifade eder. Genel olarak m\u00fc\u015fteri deneyimi, bir m\u00fc\u015fteri ile marka aras\u0131ndaki t\u00fcm etkile\u015fimlerin toplam\u0131d\u0131r. \u00dcstelik art\u0131k m\u00fc\u015fteri deneyimi sadece bir dizi eyleme de\u011fil, kesinlikle duygulara da odaklan\u0131yor. 2 Mart 2021 tarihinde… Daha fazlas\u0131n\u0131 oku »III. M\u00fc\u015fteri Deneyimi ve Sadakati Zirvesi’ni Ger\u00e7ekle\u015ftirdik (02-03-2021)<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":12708,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[36],"tags":[650,687,688,685,608,686,475,367,45,521],"class_list":["post-12711","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gerceklesen-egitim","tag-biggloyalty","tag-customer-experience","tag-customer-loyalty","tag-musteri-deneyimi-ve-sadakati","tag-musteri-deneyimi-yonetimi","tag-musteri-sadakati","tag-tuketici-davranislari","tag-yuksekbilgili-egitim-danismanlik","tag-zeki-yuksekbilgili","tag-zirve"],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.yuksekbilgili.com\/wordpress\/wp-content\/uploads\/2021\/03\/clx-basin-bulteni.jpg?fit=600%2C400&ssl=1","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.yuksekbilgili.com\/wordpress\/wp-json\/wp\/v2\/posts\/12711","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.yuksekbilgili.com\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.yuksekbilgili.com\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.yuksekbilgili.com\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.yuksekbilgili.com\/wordpress\/wp-json\/wp\/v2\/comments?post=12711"}],"version-history":[{"count":2,"href":"https:\/\/www.yuksekbilgili.com\/wordpress\/wp-json\/wp\/v2\/posts\/12711\/revisions"}],"predecessor-version":[{"id":12720,"href":"https:\/\/www.yuksekbilgili.com\/wordpress\/wp-json\/wp\/v2\/posts\/12711\/revisions\/12720"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.yuksekbilgili.com\/wordpress\/wp-json\/wp\/v2\/media\/12708"}],"wp:attachment":[{"href":"https:\/\/www.yuksekbilgili.com\/wordpress\/wp-json\/wp\/v2\/media?parent=12711"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.yuksekbilgili.com\/wordpress\/wp-json\/wp\/v2\/categories?post=12711"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.yuksekbilgili.com\/wordpress\/wp-json\/wp\/v2\/tags?post=12711"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}![\"\"](\"https:\/\/i0.wp.com\/www.yuksekbilgili.com\/wordpress\/wp-content\/uploads\/2021\/02\/clx-mailing-low.jpg?resize=750%2C375&ssl=1\")
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